Privacy Policy

1. Introduction

Welcome to ZeroSugar Club ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

By using the ZeroSugar Club Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide when using our Service:

• Account Information: Name, email address, username, and password when you create an account
• Profile Information: Age, gender, health goals, dietary preferences, and other optional profile details
• Health & Activity Data: Food logs, sugar intake tracking, weight measurements, activity levels, and progress photos (if you choose to share them)
• Community Content: Posts, comments, messages, and other content you share with the ZeroSugar Club community
• Communications: Feedback, survey responses, customer support inquiries, and other communications with us

2.2 Information Collected Automatically

When you use our Service, we automatically collect certain information:

• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Data: App features used, time spent in the app, interaction with content, crash reports, and performance data
• Location Information: General location data (with your permission) to provide localized content and features
• Cookies & Similar Technologies: We use cookies, pixels, and similar technologies to enhance your experience and collect analytics data

2.3 Information from Third Parties

With your permission, we may collect information from:

• Health Apps & Devices: Data from connected fitness trackers, health apps, and wearable devices (e.g., Apple Health, Google Fit)
• Social Media: Profile information if you choose to sign up or connect via social media platforms
• Analytics Providers: Aggregated usage statistics and demographic information

3. How We Use Your Information

We use the collected information for various purposes:

3.1 To Provide and Improve Our Service

• Create and manage your account
• Track your progress and provide personalized recommendations
• Enable community features and social accountability
• Process your transactions and send you related information
• Provide customer support and respond to your inquiries
• Improve our app features, content, and user experience

3.2 To Communicate with You

• Send you updates, newsletters, and educational content (with your consent)
• Notify you about changes to our Service or policies
• Provide reminders, motivational messages, and progress updates
• Send administrative messages and security alerts

3.3 To Ensure Safety and Security

• Monitor and prevent fraud, unauthorized access, and other illegal activities
• Enforce our Terms of Service and other policies
• Protect the rights, property, and safety of ZeroSugar Club, our users, and others

3.4 For Research and Analytics

• Conduct aggregated analysis of user behavior and trends
• Develop new features and improve existing ones
• Contribute to scientific research on nutrition and health (with anonymized data only)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Other Users

When you use community features, certain information may be visible to other users:

• Your username, profile picture, and bio
• Posts, comments, and other content you choose to share publicly
• Progress milestones and achievements (if you opt to share them)

Privacy Control: You can control what information is shared through your privacy settings.

4.2 With Service Providers

We work with trusted third-party service providers who help us operate our Service:

• Cloud hosting and storage providers
• Analytics and performance monitoring services
• Customer support and communication tools
• Payment processors

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 For Legal Reasons

We may disclose your information if required by law or in response to:

• Legal processes (e.g., court orders, subpoenas)
• Government requests
• Protection of our rights, property, or safety
• Emergency situations involving imminent danger

4.4 Business Transfers

If ZeroSugar Club is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Your Privacy Rights and Choices

You have several rights regarding your personal information:

5.1 Access and Portability

• Request a copy of your personal data
• Export your data in a portable format

5.2 Correction and Update

• Update your profile and account information at any time
• Correct inaccurate or incomplete data

5.3 Deletion

• Delete specific content you've shared
• Request deletion of your account and associated data

5.4 Opt-Out

• Unsubscribe from marketing emails (unsubscribe link in each email)
• Disable push notifications in your device settings
• Opt out of certain data collection and analytics

5.5 Privacy Settings

• Control who can see your profile and activity
• Manage your community sharing preferences
• Choose which third-party apps can access your data

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Infrastructure: Data stored on secure, SOC 2 compliant cloud servers
• Employee Training: Staff trained on data protection and privacy practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our Service
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it by law or for legitimate business purposes (e.g., fraud prevention, security).

8. Children's Privacy

ZeroSugar Club is not intended for children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children under these ages.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@thezerosugarclub.com. We will promptly delete such information from our records.

9. International Data Transfers

ZeroSugar Club operates globally. Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Privacy Shield certification (where applicable)
• Other legally approved transfer mechanisms

10. Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your rights

To exercise these rights, contact us at support@thezerosugarclub.com

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

You also have the right to lodge a complaint with your local data protection authority.

12. Third-Party Links and Services

Our Service may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information. Some video content provided by YouTube (Creative Commons Attribution) and Pexels contributors.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending you an email notification
• Displaying a prominent notice in the app

Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: